Communication Service Providers (CSPs) have realized that a convergent charging and billing system would not only untangle them from many current challenges, but also present them an opportunity to rollout new offerings/services, irrespective of the payment mode (pre-paid or post-paid). In parallel, they can influence customer usage by rolling out personalized offerings based on behavioral analytics. A converged customer centric approach to charging for service will help operators increase customer engagement, reduce costs and drive revenue growth. This IT simplification will squeeze opex and deliver increasing margins.
How Wipro Helps
Wipro has adopted industry standard solutions from Oracle Communications and extended them to support the critical operational capabilities required to serve customers better. Wipro RAPIDS is a seamlessly integrated reference solution which has processes for the entire Concept to Bill business flow, incorporating TM Forum's eTOM specified business processes and SID compliant data models. This provides the extensive system and process coverage required to run CSP OSS and BSS domains. In addition, Wipro has also incorporated a customer centric "Convergent Charging Solution" through which end customers can be served with a high degree of personalization.
Our solution offerings include:
- Design products, services, offers and bundles
- Design time environment
- Customer acquisition and order capture across multiple channels
Order to Activate
- E2E order management and service provisioning
- Well-defined processes across technology and service domains
Usage to Bill
- Convergent charging, rating and billing
- Dynamic provision of network services and policy control
Wipro offers a structured methodology for business process design and realization. Wipro RAPIDS Process Library (Wipro RPL) is a library of end-to-end BSS and OSS processes for Communication Service Providers (CSPs). RPL processes conform to eTOM guidelines.
With Wipro RPL, CSPs gain a technology agonistic view to achieve process transformation. The Wipro RPL process blueprint has been developed based on our knowledge of global Tier-1 CSP best practices, and experiences derived from executing several large and complex programs. Our solution consists of:
- A rich set of process templates
- KPI/KQI indicators
- Checklists embedded within the libraries
These components help CSPs standardize process descriptions and their interfaces.
Wipro RAPIDS Convergent Charging solution enables Communication Service Providers (CSPs) to reduce customer churn and foster revenue opportunities through IT simplification. Key features of our Convergent Charging Solution include:
- Innovative product offerings through integrated design time environment
- Rapid launch of new offers and promotions
- IT simplification and OPEX reduction - eliminating multiple charging silos
- Online charging integrated with policy management
- Service monetization and QoS
- Single pre-paid and post-paid system
- User customization and control
- Multi-tariff plans, multi-tenancy
- Instant notifications, promotions based on customer preferences, usage patterns, and behavior
Through Wipro RAPIDS, we provide you a field proven methodology for enabling IT transformation. The advantages are delivered across the entire software development lifecycle. We help you reduce integration effort, increase the ability to customize your offerings to meet business requirements and reduce integration risks.