IT & Technology Transformation

In today’s digital world, increasing customer awareness and expectations are posing challenges for Communication Service Providers (CSPs). Basic voice and data services such as SMS are a thing of the past and customers are looking for something new. To capture customer mindshare in a digital world, operators must transition to advanced value-added services such as entertainment, finance, education and health. They must provide best-in-class customer experience to reduce churn and maximize average revenue per user (ARPU), while also dealing with rising costs and time to deploy infrastructure.

How Wipro Helps

At Wipro, we offer services that are strategically equipped to respond to these trends and challenges. Our services help you:

  • Quickly introduce new services
  • Execute complex systems integration projects
  • Test, develop and migrate services
  • Develop solutions and frameworks that enable next generation services with applications built in our solutions lab
  • Conduct effective customer segmentation and campaign management

Our comprehensive suite of services designed for the consumer segment help reduce operating costs without compromising service quality. Simply put, we help you capture the potential of next generation networks with tactical solutions.

Domain Depth - IT and Consulting

  • Over 3000 domain consultants
  • Rich experience in CRM, Billing, Mediation, Provisioning, OM, RA, FMS
  • Strong products focus - Siebel CRM, Comverse Kennan, Oracle BRM, Intec SingleView, Subex, Info vista, Netcool, SMARTS, HPOV, WebNMS, BMS Remedy, Telcordia
  • Over 100 engagements comprising Tier 1 and Tier 2 customers

Case Studies

Magyar Telecom, Korea Telecom, Aircel, Uninor