Business Process Transformation

Growing customer demands, investor expectations and operational imperatives necessitate integration of disparate services (fixed line, mobile, and broadband), even as operators grapple with new competitors, potential partners, and disruptive technologies. Customer experience and cost reduction remain the focus areas for Communication Service Providers (CSPs). Faster product development and delivery, automation of business processes, online service delivery, and targeted digital marketing are answers to both, and can lead Telcos towards a leaner, more agile and cost-efficient infrastructure. This, coupled with personalization of services based on customer profile builds customer stickiness allowing the service provider to create a more sustainable and predictable revenue stream.

How Wipro Helps

Wipro provides a comprehensive Business Process Transformation (BPT) service to support your back office operations. Our BPT service portfolio includes fulfillment, assurance, billing processes and enterprise processes that support customer experience. Our solutions include Quote to Order, Order to Activate, Trouble to Resolve, Billing and Revenue Management. We leverage pre-built process-based solutions, and offer you:

  • Customer Service
  • Technical Support
  • Provisioning and Order Management
  • Business Support (F&A, HRO, SCM)

We have a strong team of over 7,200 members supporting 90 plus countries globally and in 20 plus languages. To learn more about Wipro BPO Click Here

  • Solutions for Telecom and Media

    • Help optimize costs through volume reduction of up to 20% by diverting volumes to chat and web
    • 10 to15% increase in resolution through collaboration tools

    Enhance Customer Experience

    • Deliver a predictable service, driving best-in-class, on time delivery of up to 97%
    • 15% improvement in order to bill cycle time and 20- 25% improvement in end-to-end cycle time
    • Improving first call resolution and reduction in complaints

    Build on Customer Experience and Loyalty

    • Reduce customer churn through next best action and predictive analytical engines
    • One-touch resolution through an aggregated customer view and interaction
    • revenue generation by boosting sales up to 15% through up-sell/cross-sell tools based on propensity analytics and next best offer models