Winning in a Digital World

The past decade has witnessed constant growth and change in the business and operational requirements of the communication industry. An explosion of new technologies – such as 4G/LTE, cloud, social networking, and smartphones – has forever changed the way we share and consume information. In aggregate, these breakthrough technologies have given rise to a digital world. In order to win in this digital world, Communication Service Providers (CSPs) have shifted their focus from technology infrastructure to value added services and the delivery of a superior customer experience.

Wipro has tremendous experience in the communications industry that includes a thorough knowledge of current network technologies, IT transformation expertise and the scale required to help our customers realize significant operational efficiencies and discover new sources of revenue. We are a platform and product agnostic services company comfortable working with a wide range of vendors and technology environments. At the heart of everything we do is a drive to deliver tangible business results to our clients.

We help our clients win in a digital world by serving them as a consultant, vendor and strategic partner to:
  • Transform IT architecture and IT operations
  • Develop and deploy next-generation M2M solutions and Value Added Services
  • Build and manage complex, converged IP-networks
  • Address the challenges and opportunities resulting from industry convergence and technology innovation for Media and Over-the-top (OTT) Players
  • Adopt new technologies to realize next-generation communication opportunities involving data analytics
 
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A Value Based Approach to Improve Customer Experience
This paper explores the telecom industry's customer experience imperative in greater detail, evaluates the typical challenges of defining, measuring, and improving customer experience and concludes by presenting a value-driven approach to assess and prioritize customer experience improvement initiatives.
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The Prospects of M2M – A Wipro & Stanford thought paper
While the future of M2M is brightened by the advent of smart devices, traditional and telemetry-based M2M models deserve a second look. This paper discusses appropriate business models in each case and derives conclusions about the prospects for the industry.
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