| ExceptionCentral |
Evolving banking regulatory environment has put significant pressure on margins. Recent initiatives such as, SEPA and PSD, are forcing banks to modify the existing IT infrastructure and improve operations. Payment processing is not optimized and STP is still a challenge but companies demand better integration and visibility into their transactions.
Wipro realized the need for centralized exception processing for payment factory operations and provides an opportunity to the banks to consolidate and manage the exceptions as well as enhance STP efficiency in payment processing.
Our solution accelerator, ExceptionCentral, is powered by SOBay, an SOA-based platform from Wipro, to build, provision, meter and audit business processes as hosted services. Some of the functions it performs are,
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Leverages the SOBay guided workflows, real-time dashboard and automated demand management features to manage the exceptions that arise in a typical payment factory setup. |
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Exceptions can be captured from various source systems and funneled to the right set of resources and overall manage the exception case with specific target response time. |
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ExceptionCentral increases operational efficiency, manages the risk of delayed exception processing and enhances the STP efficiency of the transaction through business logic and process-automation. |
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ExceptionCentral also provides audit and logging capabilities of all actions for future verification purposes. |
The benefits we offer through our solution accelerators include,
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Reduced cost of payments processing through centralized exceptions management |
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Improved visibility and control of payment exceptions |
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End-to-end tracking and reduced Turn-Around-Time ensures greater satisfaction amongst customers and hence a higher customer retention |
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Quicker development of custom-services and roll-out |
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Reduced cost of system integration |
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Reduced multiple manual hand-offs thus reducing human-induced errors in the system, thereby improving productivity and reducing cycle time |
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Meeting the processing deadlines confidently through timely alerts and live centralized dashboards |
Wipro Exception Management Solution Framework |
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