Dealer Management System

Existing Dealer Management Systems are mostly expensive, inflexible and are developed using proprietary tools. Poor inventory and sales tracking, financing challenges, errors in insurance and commission calculations, mistakes in service parts inventory, and difficulty in appointment scheduling are some of the reasons for robust DMS software. Majority of the existing systems do not support extensions of dealer services and products into the new Web and mobile platforms.

How Wipro Helps

Wipro's Dealer Management System (DMS) for Automotive industry is a comprehensive solution that simplifies day-to-day operations and increases performance efficiency. It is a centralized application that captures customer, vehicle and inventory information to facilitate better inventory management and provide visibility on dealer operations across geographies. Key functionalities of the solution include:

  • Pre-sales
  • Vehicle Sales
  • Vehicle Parts and Spares
  • Vehicle Service
  • Customer Relationship Management
  • Basic Financial Accounting
  • Workflow Automation and Alerts

Our Dealer Management System is a fast, flexible, intelligent and centralized solution that features:

  • An integrated product for Automotive dealerships
  • 'One stop shop' for entire OEM-dealer IT systems
  • Comprehensive tool for sales, CRM and post sales
  • Ready application suitable for multi-franchisee dealership outlets
  • Solution bundled with our B2B standards-based integration platform
  • Choice of cloud-hosted, pay per use models
  • Seamless integration with any manufacturer's ERP system

Our solution is backed by our in-house standards-based integration platform, Freeway solution, that provides:

  • STAR standards compliance
  • Multi-franchisee support
  • A single interface support

The benefits of our DMS solution include:

  • Improves sales forecasting, based on real-time sales inputs
  • Improves stock visibility and inventories at dealerships, aiding in reduction
  • Increases revenues through higher number of converted opportunities and customer retention
  • Increases control for effective monitoring of the business and decision making
  • Online onboarding, provisioning, test and certification of dealerships
  • Complete ownership including maintenance, trainings, remote helpdesk and sustenance