The After Sales business in the automotive industry is becoming increasingly important for the OEMs especially in today's turbulent economic environment. Contrary to the highly profitable after sales business, the profit margins are shrinking considerably in the new car sales business.

OEMs have to devise innovative business models in order to meet the changing consumer needs and improve their market share. Also, the dealerships have to improve their overall efficiency to ensure better services to the customers by investing in proper systems and processes. Organizations are expected to step up efforts to ensure better visibility of the complete operations and profitability thereof, improve forecasting and demand planning capabilities of service and spare parts so that non-availability situations are minimized, optimize inventories.

How can Wipro Help?

Wipro's Automotive Group helps you meet the upcoming challenges in the After Sales segment by bringing its in-depth understanding of the Automotive After Sales domain and rich technological expertise. We have extremely good proficiency in the areas of dealer management systems (DMS) and warranty. We have executed multiple projects in the DMS space including development of a comprehensive custom built DMS application.