Contact Centre Technology Management Services
With rapidly changing global economic conditions, the dynamics of business are changing. The focus is shifting from personal marketing and selling to contact center services. In such a scenario, the performance of a Contact Center becomes critical for achieving enterprise revenue and customer retention goals.
Wipro Infotech provides managed services for contact centers, covering the entire operations and process framework. Our services in this sector cover voice and data products such as PBXs/ACDs, interactive voice response systems (IVRs), dialers, unified messaging systems, voice and screen loggers, database systems and other supporting IT infrastructure elements.
We have partnered with some of the world's major technology corporations like Cisco Systems, Avaya, Verint, Intel and Aspect among others. Through these alliances, we bring in a higher quality that reflects in the solutions we develop for your business. This enhances the reliability of your network infrastructure and strategic applications in place.
- Focused on End-to-end contact center solution and services
- Systems Integration and Application Development Business
- Technical Consulting
- Contact Center Infrastructure and Applications Audit Services
- Contact Center Implementation and Integrations
- Support and Maintenance
- Key Partnerships : Avaya (Nortel), Cisco, Verint, Veraz, Juniper, Alcatel Lucent (Genesys), Aspect
- Total Contact Center Team Size in Wipro including Implementation, Support and Managed Services – 250+
- State-of-the-art technology for Remote Management Services
- Only Systems Integration Partner with lifecycle management for Call Center
- Expertise in SAP, Siebel, PeopleSoft, mySAP, Clarify, Chordiant, Oracle, MS CRM, etc.
- Global Delivery Model: Through this model Wipro is able to deliver the project in a more cost effective and timely manner.