Process Excellence

The Process Excellence practice is dedicated to building operational efficiencies in businesses and technology and helps in managing challenges that every organization faces. Our services have a strong focus on creating operational efficiencies in Business and IT that aims at achieving cost reduction to the tune of 10-30%, optimizing operations, institutionalizing a standardized way of working and driving service centricity.

Process Excellence solutions include end-to-end IT efficiency improvement programs to organizations. In order to improve IT efficiency, our services help organizations focus on the five inter-related dimensions of process, culture, infrastructure, metrics and organisational role and responsibilities to achieve improvement in overall performance.

Our Service Portfolio

Process Excellence has created certain accelerators which it leverages in the Process Transformation journey. Our diversified service offerings are as follows:
  1. Process Optimisation – Business Performance Management

    • Business Process Rationalisation
    • BPM Advisory
    • Industry Solution Packs
  2. Vendor Optimisation – IT Governance

    • PMO Advisory
    • Project and Portfolio Management
    • Performance Management
  3. Consolidation – Software Process Improvement

    • CMMi Advisory
    • RUP Advisory
    • Agile Advisory
    • Testing Transformation
  4. Delivery Efficiency – IT Operations and Services

    • ITSM
    • BSM
    • Service Improvement
    • Service Desk Consolidation

Our Value Proposition

  • Cost Optimization – Offset the continual increase in costs through optimized operations
  • Reduce Complexity – Through streamlined Business and IT Operations
  • Improve resiliency and security – Business today is global and requires 24/7 operations and IT infrastructure must deliver continuous uninterrupted operation
  • Do more with less – Budgets are under constant strain, yet departments must support the needs of the business and prepare for the future of the business.
 
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"Wipro was selected after due diligence to design service strategy and business process architecture for KEIPL. A dedicated Wipro team had meetings with KEIPL top management to understand the vision and objectives before designing the service strategy. This was followed by intense meetings with project teams to develop business process architecture to achieve efficiency. With its world wide experience, WIPRO team successfully integrated best practices world over to optimise service strategy and business process architecture for the KEIPL."
Ramanath Jha and Col R Kenjalkar,
CEO and Head Operations, KEIPL