ClaimsCompetition, natural disasters and unprecedented cash flows due to jury awards are all permanently changing the face of claims management. Despite enormous IT spends, inflexibility of the home grown and proprietary applications to handle variety and volumes have added to the problems of operation. A right mix of process improvement, outsourcing and technology utilization can help retain leadership and reduce costs significantly.

Wipro brings with it wide experience in the entire claims life cycle including development and maintenance. Our experience spans:

• Front end applications for capturing FNOL, assignment of claims, claims processing and claims payment
• Interface with third party vendors like garage owners, fraud detection agencies like ISO, TPAs etc for adjustment of claims
• Web applications used by third party vendors to access / upload claims information
• Backend systems for handling claim transactions and operational & corporate reporting
• Web enabling of legacy systems and integration of legacy systems with Siebel CRM to provide common customer view across agents and call centers

Wipro has strategic relations with clients across the globe for providing application development and maintenance, consulting services for both life/P&C claims.

Wipro offers its expertise in handling production support issues, scoping and requirements management, business analysis, design, build, QA verification and delivery management and support in implementation. Wipro also supports back office claims processing for some large insurers based in the United States.

Benefit from Wipro’s Expertise

• Reengineered business process
• Integrated legacy with CRM
• Increased flexibility of existing systems
• Streamlined processes & straight through processing
• Single view of claims status
• Extensive experience in Insure / 90 systems

A success Story

Our client, a leading P&C player in the European market, had an existing claims processing system on a severely inflexible mainframe. This was simplified by Wipro; the simplification provided the following benefits:

• Automated computation of claim amounts and release
• Simplified workflow and elimination of more than 50% of total screens
• Diary system to track claim actions
• Aggregation of claim payments made on previous claims
• Automatic follow up reminders for requirements