Distribution & Channel ManagementFaced with unprecedented levels of growth and change, distribution systems are the focus of accuracy and flexibility to scale up to accommodate today’s channel environment. A number of unique factors compound the challenge:

• Highly regulated sales that require compliance and effective  management
• Massive scaling of channel size and complexity as well as transaction volumes
• Requirements for multi-year historical views of compensation and transactions

Wipro has implemented solutions across the globe that have helped clients in addressing various challenges faced across distribution and commission systems.

Success Stories

Better Sales Support with Effective CRM
For the Japanese operations of a leading international insurer, Wipro provided a web based lead management solution for single view of policy and customer across multiple systems, enabling improved customer profiling and enhanced campaign management capabilities. Sales activity management and forecasting was built into the solution. The solution enabled the customer to significantly improve the productivity of the distribution channel.

Quote Updates Solution across Sales Channels
The distributed nature of the illustration system used by the financial advisers and the contact centers of the client posed challenges in terms of high maintenance cost due to the obsolete technology used. This also impacted the ability to gather MI around the usage of the systems, and delay in implementation of modifications to the system across the channel partners.

Wipro provided a net based solution enabling timely implementation of updates and a capability to gather accurate and timely usage statistics.

Capture, Track and Reporting Tool
Wipro developed a Licensing Information system for a large financial service provider in the US, to use as an information capture, tracking and reporting tool for the client’s insurance agency’s licensing and compliance division. The new system not only minimizes the manual work that existed before, it also makes them more productive and efficient, while generating more business.

Streamlining Commission Payments with Rule-based Framework
The customer, a leading long-term saving company based in Germany needed to improve the accuracy of the commission payments to brokers, as the current system had significant data issues and required extensive manual interventions.

Wipro introduced a rule-based framework to handle the frequent product launches and future compatibility issues. Wipro helped standardize the input data and improve the performance of the commission system. This led to significant reduction in commission processing time from 10 to 2 hours and greatly increased the management / stakeholder confidence.