IT infrastructure management through Global Delivery Model (GDM)
By Jim Mann, CIO, Northern Europe, TUI
| Date |
February 10, 2005 |
| Title |
IT infrastructure management through Global Delivery Model (GDM) |
| Presenter |
Jim Mann, CIO, Northern Europe, TUI
The maturity of the global delivery model, practiced by offshore vendors has helped bring in higher efficiencies, thereby lowering overall costs in an Enterprise IT support environment. Through a best practice case study Jim showcases, in this webinar, how TUI is using service desk for building efficiencies in remote service delivery systems. |
| Recording |
Play now (If asked for password after you click on Play Now use "wipro" ) |
| Presentation |
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