Building efficient CRM program: Leveraging global delivery model for lower total cost of ownership (TCO)
By William Band, Consulting Analyst - Enterprise Applications, Forrester Research
| Date |
August 30, 2005 |
| Title |
Building efficient CRM program
Leveraging global delivery model for lower total cost of ownership (TCO) |
| Presenters |
| William Band, Consulting Analyst - Enterprise Applications, Forrester Research |
| Srinivasa Murthy, Global Practice Head - CRM, Wipro Technologies |
|
| Recording |
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| Presentation |
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