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Integrated service offerings to the Utility Industry
Utilities continue to be affected by higher energy prices ,a continued focus on deregulation, and the economic impact of unsuccessful business alliances and mergers. Conformity with regulatory actions is driving technology investments. Changing consumer demographics and enhanced customer service expectations are also leading to increased IT investments. For some time, utilities have been targeting cost reductions. They are now focused on enhancing profitability through IT investments. Industry leaders are leveraging the use of IT to innovate and improve performance. This is generating numerous initiatives focused on reducing data latency and creating a more responsive, reliable, integrated business and technology environment. Harnessing information efficiently is critical to every utility enterprise. Creating a sustainable competitive edge in the global markets require information to be used in a strategic way to support business objectives.

Wipro has over 6,000 person years of experience serving Gas, Electric and Water utilities around the world. Our clients include government / municipal owned utilities, cooperatives, investor owned utilities and independent system operators. Customers have benefited from our ability to provide end-to-end services such as consulting, package implementation, systems integration, application development and maintenance, testing services, business process outsourcing and infrastructure support services.

Our 1500+ member practice has extensive experience across the generation, transmission, distribution and retail business functions, providing the below mentioned services:

Consulting & Systems Integration Application Development & Maintenance BPO Testing Services Infrastructure Support
Customer Care
  • Legacy / best-of-breed product implementation, support & maintenance
  • Metering / profiling of customer base
  • Strategic pricing analysis & profitability analysis
  • Customer relationship management & call center support
Transmission & Distribution
  • Network operations
  • Market operations
  • Outage management
  • Meter asset management
  • Business intelligence
  • Scheduling, settlements & billing
Billing & Settlement
  • Billing & electronic bill presentment & payment
  • Credit analysis & accounts receivable
  • Remittance processing
  • Financial reporting & collection programs
  • Forecasting, scheduling and settlement
Work & Asset Management
  • Asset information capture, storage, ownership, analysis, reporting
  • Scheduling work requests more efficiently, track equipment and materials
  • Forecast usage of resources and provide financial reporting
  • Automate business processes to initiate, track, design, estimate, schedule, construct and close work requests
Energy Retailing
  • Billing and EBPP
  • Rate ready systems and bill-ready markets
  • End-to-end book acquisition process
  • RTO / ISO integration
  • Regulatory reporting & risk data analysis support
Enterprise Services
  • Finance / accounting
  • Procurement
  • Human resources
  • Management information systems
  • Business intelligence

To know more about utilities, please contact peter.parker@wipro.com



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