| Efficient customer management and rapid market penetration with new products and services to prosper in the deregulated environment |
| |
 |
| The client |
| Vectren Source, a non-regulated subsidiary of Vectren Corporation, a $2 billion corporation serving nearly one million energy customers throughout Midwest United States. |
| |
| The challenge |
| Vectren Source was looking to capitalize the deregulated evironment by developing capabilities for rapid market penetration with new products and services to achieve a market differentiation and provide better service to their customers. |
| |
| The solution |
| The Customer Information System (CIS) and the Billing System of the third party product used by Vectren Source was integrated with customized proprietary components to establish a robust and cost effective Customer Management Process. Wipro developed custom interfaces with trade partners (Local Distribution Companies) for gas markets, third party acquisitions, billing and remittances and other products and services. Generic interfaces that can be expanded to service any new ancillary products provided by external vendors eg. Insurance companies were designed and implemented. Parallel to building interfaces and providing production support for CIS, Wipro assisted Vectren Source in architecting and implementing a Decision Support System in the areas of marketing, finance, commodity operations and customer operations. |
| |
| Benefits |
| With its generic vendor interface design, the solution enables Vectren Source to quickly launch new products and services and has reduced the cost and effort by 50% every time a new market entry is made. |
| |
| Customer testimonial |
Partnering with Wipro has provided an efficient, flexible, cost-effective solution to meet our IT needs. Their contribution to the Customer Management Process project has proved invaluable in terms of achieving a faster time-to-market for our products and services. Wipro has clearly demonstrated it's commitment to reliability and quality in providing outsource solutions.
Sean Smith
Vice President, Customer Operations
Vectren Source |
| |
|
|
 Case Studies Home
Customer List
Customer Testimonials |
Case studies 
Subscribe to 'Peer Ping' our monthly newsletter
Request for Information
Contact Us
Helping Olympus capture the 
