The new State Senate Bill necessitated substantial changes to the client's Customer Information System (CSS) and other associated applications. The salient features of the bill were 1) Unbundling of services and costs of the services company provides to its customer, 2) Increased customer choice and 3) Introduction of competition in the energy services market. The company needed to make itself ready for the requirements and needed it fast. The Senate Bill allows the retail electricity customers to have various energy supply options to choose from. The envisaged Bill would allow residential retail customers to have cost of service option and a portfolio that will include multiple renewable options and market index based options. Large non-residential retail customers will have standard daily, monthly and annual offers. Non-residential customers will be able to purchase electricity via Direct Access from one or more Electricity Service Suppliers, as an alternative to purchasing power from the current service provider.

The components of the existing Customer Information System (CSS), which were impacted due to the state regulation were 1) Electricity Service Supplier Management, 2) Retail Customer Management, 3) Franchisee License Tax, 4) Offerings Management, 5) Retail Customer Settlement - payments and collections, 6) Retail Customer Billing and 7) Electricity Service Supplier Billing.

Wipro has been maintaining the CSS for almost 2 years. This experience encouraged the client to turn to Wipro for a quick turnkey solution. Wipro's highly successful Onsite-Offshore global delivery model was adopted for the execution of this project. A 50 member offshore team was ramped up in record time. Wipro was involved with in requirements analysis, design and architecture, construction, system testing, application testing support, and implementation. For functional and operation efficiencies, the project was executed and completed in 2 phases.