| Support and Maintenance of Work Tracking and Job Scheduling, part of a major WAM application for UK's leading Water Supplier |
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| The challenge |
| Work Management particularly in Utility Industry requires a Clearance from Local bodies and Authorities for obtaining permits, traffic routing permissions, excavation and digging permissions for laying underground cables, water supply connections, restorations, etc. One of our Clients engaged us to support and maintain a comprehensive Job Management System (JMS), that allows for the raising, scheduling, tracking, recording and monitoring of all work types undertaken by the Network Services and Contracts and Services Operational Service units for the water distribution area. The client is a global specialist in water and wastewater operations, products and services. It is one of the world's largest water and wastewater companies, serving 12 million customers in the UK. The client's Job Management System covers a significant portion of the Work Management functionality. |
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| The solution |
WIPRO is involved as one of the partners for the client's applications both in development and support & maintenance areas. It is also responsible for the management of all of Client's support and maintenance partners. Wipro is currently executing support and maintenance of JMS, among other applications. The JMS team from Wipro both onsite and offshore, are actively involved in the bug fixing / enhancements for the current system. They also plan, deliver and implement new releases to the system.
The JMS provides an interface to the Contact Logging System (CLS) and Customer Information System (CIS), the field information systems (CFS), Contract Payment System (CPS), management information system and third party software that allows faxing of notices to highway authorities and archiving of historical work requests. |
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| The benefits |
The main benefits as perceived by the client are:
- Knowledge Acquisition done systematically and rapidly
- Built significant amount of documentation
- High volume of incidents handled and resolved within SLA norms
- Errors well within SLA norms
- Effective Offshore Onsite global development model
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