| National Grid : Reduction in operational expenditure to comply with the regulatory body’s price control review |
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| The client |
| National Grid is the developer, owner and operator of Great Britain’s natural gas transportation system that serves more than 20 million domestic, commercial and industrial users. National Grid stores and distributes natural gas on behalf of 90 energy shippers throughout Great Britain and delivers around half of Great Britain’s energy needs through its 275,000 km of pipe network. |
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| The challenge |
| National Grid had to tackle a number of key business challenges that prompted it to develop a mobile workforce technology strategy. It was critical to streamline back office operations of work management while improving data quality and the efficiency of these processes. |
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| The solution |
| Wipro played a lead role in designing and building the integration solution connecting host systems to the new work force management system. Wipro demonstrated quality, timeliness and commitment to delivery by implementing a solution that provided automation across business areas, employed mobile technologies to assign jobs and exchange information between field operatives and the back office. Wipro developed the integrated solution based on a single product to manage all field engineers across various legacy work management applications. |
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| The benefits |
| The solution enabled National Grid to fulfill a new metering contract for a large corporate customer and increased job productivity through 24 x 7 operations. The solution helped National Grid improve network management and this is estimated to result in substantial financial benefit over a 5 year project period. The improved quality of asset data captured on the field has ensured continuous safety for the end-customer. |
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Case studies 
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