| PacifiCorp: Optimizing work force management and customer service by improving productivity and reducing cycle time for key business processes |
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PacifiCorp was using legacy systems to track the tasks of the field crew - this involved a lot of manual work with the mode of communication between the call center and the 72 field offices being based on printouts collected in the field offices.
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| National Grid : Maximizing efficiency of assets and enabling critical decision making |
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Wipro leverages its mature on-site / offshore delivery model to support and maintain the work and asset management program of National Grid. This helped National Grid improve decision making and streamline processes.
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| National Grid : Reduction in operational expenditure to comply with the regulatory body's price control review |
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In order to streamline back office operations while improving data quality Wipro played a lead role in designing and building the integration solution that connected the host systems to the new work force management system.
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| Supporting a work asset management application cost-effectively |
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Round the clock support and reduced cost of support for the WAM application, makes this US electricity company very happy.
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| Effectively using release management and offshore methodology in a work management system |
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Release Management and offshore model - effective usage of these processes in a critical Work and Asset Management system.
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| Pro-active support and maintenance of a 3 tiered work management application for an English water utility |
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Pro-active support and maintenance of a 3 tiered WAM application for an English water utility.
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| Re-engineering a key work asset management application, at the speed of thought (almost) |
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Major Re-engineering of a key WAM application, at the speed of thought (almost).
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| Helping a US electricity giant handle post-merger regulatory compliance |
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Post Merger Regulatory Compliance, handled effectively and on time by a US electricity giant.
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| From help desk to field engineers - dynamic work management in action |
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From a large utility's help desk to field engineers - Dynamic work and asset management in action.
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| Support and maintenance of work tracking and job scheduling, part of a major work management application for UK's leading water supplier |
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Support and maintenance of work tracking and Job scheduling, part of a major WAM application for UK's leading water supplier.
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| Using a work asset management data warehouse to aid vital decision making |
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A key work and asset management data warehouse helps in vital decision making process.
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| Keeping the authorities informed and happy- the electronic way |
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Keeping the authorities informed and happy - the electronic way.
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| 24*7 support for a critical work asset management application for an English gas utility |
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No road blocks in our 24*7 support for a very critical Work and Asset Management Application, the client is a large UK gas utility.
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