Our client is a leading insurance company based in the United States, and operates in 41 states across the country through the efforts of approximately 18,000 employees. It provides 16 million home, auto, business and life insurance policies to nearly 9 million households through 15,000 agents, independent contractors and employees. We are a longstanding technology partner with the client and continue to execute critical end to end projects for them.

The client has its Claims processing system based on a Mainframe environment and also supported many disparate systems, which had to be upgraded and integrated with the mainframe. Our client wanted to maintain its competitive advantage in the fast changing business scenario of M&A, globalization and increased customer expectations by integrating all systems for increased efficiency and enhancing customer relationships by providing real time services.
Our client hence aimed to provide complete customer care and online services by integrating the Mainframe system with a Siebel CRM solution, a call center, a web interface and at the same time holding down costs associated with its growing business.

	Scalability - to handle increasing transaction loads arising from growing business
	Flexibility - add /modify new business rules without fundamentally altering architecture
	Portability - run on any of the commercially available, standard and open platforms

For achieving the above objectives, the client was searching for a solution provider that would keep up with its need for ongoing change, product development / enhancements and infrastructure management and support.

Wipro has worked with the client on various initiatives and has provided end to end services starting from the integration of all the disparate systems into one synchronized system and providing remote access into the system through a web interface/call center to building and maintaining the infrastructure required for these systems.

	Customer relationship management
	Workflow Management
	Imaging
	Document management and
	Document storage

Wipro's core contribution has been in the areas of:
Analysis & Design: It involved study and assessment of the clients systems and the business processes. Wipro was able to architect and design the new system while protecting the client's investments in the mainframe technologies. Wipro through its proven offshoring methodology was also able to suggest to the client the optimum mix for Onsite/Offshore work for leveraging cost benefits.

Application Development: Wipro became a key partner in the Client's CRM initiatives which included development and enhancements in the client's applications, Siebel Customization, Mainframe Integration, Application Migration etc.

Infrastructure Management & Services: Apart from developing and deploying the infrastructure for the new system, Wipro was a partner in the roll-out of Local Area and Wide Area Networks.

Technical Training: Training to the client's IT staff was provided on Internet, Client/Server, Project Management & Quality.

Wipro has provided an end to end services to the client for the project with consistency and reliability from the application and Infrastructure perspectives. Wipro was also able to provide the following well-defined benefits to the client:

Speed of Deployment: All Projects were delivered on schedule, e.g. Wipro has helped the client's transition from the Mainframe Environment to a Distributed environment well within schedule and on budget.

Cost Savings: By defining the optimum mix of Onsite/Offshore work, the client was able to leverage the cost benefits of Offshoring and at the same time maintaining a consistent and high quality of the deliverables throughout the course of the project. Cost benefits also accrued to the client due to consistent increase in productivity achieved by Wipro over the period of the project. Wipro for example automated Archival, Retrieval and Purging capabilities across the policy and billing applications thereby cutting the client's future investments in Disk and CPU to sustain the performance of applications. This also enabled the client to gear up for the 24-hour cycle to finish allocated jobs.

Rapid Manpower Deployment & Productivity Enhancement: Wipro has through its efficient resource allocation and recruitment practices provided to the client with the right expertise whenever required. One of the client's projects involved an upward of 70 technologies and Wipro was able to provide skilled resources for most of them. The productivity per person was also substantially increased over the project duration, which has helped in delivering projects ahead of time and on budget.

Release of Client's IT Staff: The client's staff was released from application development and maintenance work to newer projects, which were core to the client's businesses.

Dedicated Offshore Development Center: Wipro set up a dedicated offshore development and maintenance center for the client, a virtual extension of the client's development facilities with dedicated resources and infrastructure. This helped the client to take advantage of 24x7 support and gain economic advantage.