Challenge: 30+ million customers, 3,000+ users with 700+ concurrent, Interface to 14 legacy systems, and 41 hardware servers installed and deployed.
Wipro's Role: Development and seamless transition to a bespoke solution which enabled 360 degree real time view of the customer across all major lines of business.
Key Benefits:
- Rapid turnaround - Customer requests like address changes across multiple product systems can be closed quickly.
- Targeted marketing - Holistic view of the customer and their product holdings; Enables the provision and recording of marketing attributes.
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Challenge: Multiple backend legacy systems supported by manual intensive processes leading to ineffective business intelligence infrastructure.
Wipro's Role: Enhanced and implemented a best of breed commercially available of the shelf solution. Also built necessary internal & external interfaces to provide better relationship and provided specific business intelligence for proactive event handling.
Key Benefits:
- An integrated system Managing Prospects, Relationships, Events and Reporting.
- Analytics helped analyzing money laundering threats, work upon diminishing relationships and track sales pipeline
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