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Wipro has demonstrated real ownership and commitment to deliver for our customers...
Gloria Richard
General Manager - Outsourcing Delivery
Delta Airlines Inc.
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Being selected to the Top BPO Providers list for 2006 is a tremendous achievement that speaks of Wipro Technologies’ position...
Michael F. Corbett
Executive Director
International Association of Outsourcing Professionals (IAOP)
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Home  Travel & Transportation Services
Wipro BPO Travel & Transportation Services
The travel service industry today is witnessing an ever stiffening competition with the impending arrival of new entrants in the market place. It is essential that customers are provided best-in-class service to match the high standards of their end-users.
As the profitability of both consumer and business travel has been impacted by the emergence of successful low-cost carriers, coupled with a global economic downturn and increased security concerns, the airline industry now has to re-examine both its cost base and how it manages customer interaction to maximize loyalty and any revenue-generating opportunity. Ever-demanding customers are increasingly using telephone and online channels to make airline enquiries, as they are most convenient and save a considerable amount of time.
Airlines are therefore constantly evaluating ways to make these services more responsive and simultaneously reducing their own cost base. BPO considerations therefore assume a significant role for travel industry in general and airlines in particular.
Experience
Wipro has leveraged its rich experience in the travel industry, its leadership position in information technology, and its strong global presence to emerge as a partner of choice for clients in the travel industry. Wipro understands and recognizes the needs of the travel industry. It is with this knowledge and understanding that we combine process, IT and domain skills to help our clients stay ahead of competition and become leaders in their own space. Our expertise and capabilities developed in the industry over the last two decades help companies realize their strategic and business objectives.
Wipro has a dedicated Airline Industry Service vertical in the BPO space and has been managing major US carriers since 2002. The vertical handles inbound calls, outbound calls and back-office work for reservation sales, web support desk, e-mail support, teletype rejects, frequent flyer programs, baggage claims and cargo space control along with various other functions.
The Wipro team has employees and leadership that comprise industry practitioners with hands-on experience in various aspects of the travel and airlines industry. Our team has experienced employees from airlines, travel agencies and travel related organizations to ensure the best services to our clients. |
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