• We have helped our customers achieve 30-40% reduction in operational costs, 30% reduction in cycle time and 10% year-on-year productivity improvement in their telecom operations outsourcing engagements
• Our services have helped our clients significantly improve time to market new products and services
• Our analytical services have clients enhance focus on customer needs leading to greater customer satisfaction

• Wipro BPO has more than 3000 associates and consultants managing more than 20 business processes and operations for its communications service provider clients
  
• The Telecom Service Provider (TSP) vertical at Wipro has more than 1800 domain consultants working with more that 40 communication service providers across the globe. These consultants have experience in working across multiple service lines of service providers business ranging from OSS / BSS – systems integration and deployment, testing, enterprise application integration, DSS / BI solution deployments, application development and maintenance, technology infrastructure management, security solutions, enterprise applications – F&A, HR and procurement. These consultants provide essential domain support on systems, tools and technologies

This combination of practice, operations and vertical domain support is unique in Wipro and is a key success in ensuring a smooth, risk-free operations outsourcing engagements for its clients.

• At Wipro BPO, we have implemented the concept of CoE across common processes and industry segments. This concept helps implement best practices for specific processes based on cross domain industry experience
• The CoE also helps build process innovations that help improve productivity and enhance efficiency

• Globally recognized as the No.1 provider of integrated telecom services company
• Strong emphasis on SLAs and metrics
• Risk and compliance management as per process requirements