Testimonials
Wipro has demonstrated real ownership and commitment to deliver for our customers...
Gloria Richard
General Manager - Outsourcing Delivery
Delta Airlines Inc.
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Being selected to the Top BPO Providers list for 2006 is a tremendous achievement that speaks of Wipro Technologies’ position...
Michael F. Corbett
Executive Director
International Association of Outsourcing Professionals (IAOP)
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Home  Telecom Service Offerings
Service Offerings
Wipro offers customized BPO solutions enabling its clients to achieve operational excellence, significant cost savings and incremental revenue at lower cost. Our telecom operations outsourcing service offerings are mapped to some of the key processes that are defined in the eTOM (Enhanced Telecom Operations Map) model as defined by TMF (Tele Management Forum). Our service offerings are focused around the following key processes:
Customer Interface Management Processes
- Multi channel customer interaction capabilities
Customer Relationship Management Sub-processes
- Customer acquisition and cross-sell and up-sell
- Customer care and technical support helpdesk
- Billing and collections dispute management
- Customer retention & loyalty program management
Telecom Operations
- Fulfillment, Assurance & Billing (FAB)
- Order entry to service provisioning - sales / service order fulfillment process and its sub processes
- Service assurance and problem management - trouble ticket creation to problem resolution including remote diagnosis and alarm monitoring
- Billing operations - application monitoring, batch jobs execution and monitoring, service usage collection and monitoring, pre-billing and post billing operations, invoice verification and validation, dunning process management
- Network data and asset management
- Data quality management - data cleansing and migrations business analytics, reporting and KPI management
Telecom Enterprise Back Office Processes
- Back office F&A operations management
- Procurement and supply chain operations outsourcing
- HR outsourcing
Wipro's Focus Areas
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