Wipro Technologies - Business Process Outsourcing, Business Process Management

Business Process Outsourcing

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Management Team

Hoshedar Contractor

Hoshedar Contractor
Vice President & Business Unit Head
(Travel & Utilities)
Wipro BPO

Hoshedar started his airline career way back in 1985 with Swiss Air in the passenger service division working out of Mumbai airport. In 1992 he made the move to KLM Royal Dutch Airlines and has had the experience of handling stations for the airline in India and in the Middle East.

In August 2002 he joined Wipro BPO as Associate Vice President Operations. In January 2003 a US airline off shored some of their processes to Wipro BPO and since he had a wealth of experience in the travel domain took ownership of that account. The account started with a small pilot batch in Mumbai and he has been responsible in transitioning that account offshore, bringing improvements in productivity and performance and met customer expectations consistently to see the account grow year on year. The accounts under him currently are two airline processes and a utility company all of them showing steady growth and meeting customer expectations.

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