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Wipro Leaders posts

Leadership in the Time of Technological Turmoil

There is something that binds Richard Branson, Elon Musk and the Dalai Lama. I believe it is their bold and influential brand of thought leadership.

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Posted by Anita Ganti
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Patient centricity and the digital healthcare revolution

We’re not talking about a futuristic vision of medicine and healthcare. Such disruptive technologies are transforming clinical outcomes and redefining patience experience in healthcare today.

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Posted by Wipro Insights

The Digital Lifestyle. Greater Access.

It is no secret that that the rise in digital adoption has forced the convergence of new age technologies. We, as digitally active consumers have openly and eagerly embraced the Internet, telecom, media, and social space; changing the way we communicate, transact and make purchase decisions. We have become impatient

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Posted by Srini Pallia
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The Laundry Test

Is there a simple test you can give to find out how siloed or collaborative your organisation is? For that we need to create the equivalent of the “marshmallow test”.

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Posted by Abhijit Bhaduri
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Are online friendships deeper

We are in the year FB 10. Yes there was life before FB. But those memories are hazy. There was friendship in pre-Facebook days and there are friends I have in 2014 then is 10 FB because this is the tenth year since our definitions of friends and friendship has changed.

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Posted by Abhijit Bhaduri
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Friends in the age of social media

I wake up in the morning and remember it is my friend’s birthday. I like to make my own greeting cards. I arrive at my friend’s doorstep with card and a gift only to be greeted with a snarl.

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Posted by Abhijit Bhaduri
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Rethinking Architecture for Digital Business

Organizations world-wide are in the midst of an existential crisis, this arises from the fact that they are being challenged by organizations from another industry or start-ups and not from their regular competition.

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Posted by Hari Kishan Burle
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Manufacturing and the data conundrum: Outcomes and Answers

Manufacturers have been collecting data since at-least 3000 BC when bags of grain or output of spears were counted and pictorially recorded on cuneiform tablets. Today, this scenario has changed, more than drastically with some manufacturers like GE collecting data every 250 milliseconds in some of their production plants.

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Posted by Jeff Heenan-Jalil
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Aviation Industry All Set to Touch New Heights With Technology

The aviation sector, in the emerging markets has been most volatile with new entrants in the sector and existing players trying to increase their customer base. There is intense competition in this sector and constantly thinning margins.

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Cash management and payments systems in emerging markets: Opportunities and challenges

It has been a little more than half a decade, and the dust of the 2008 financial crisis is yet to settle down. Regarded as the worst crisis by the pundits since the Great Depression of the 1930s, it is considered to have triggered a tectonic shift in the world of corporate treasury by transforming the financial landscape.

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Posted by Lance NR Robinson
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Big Data: Is the Problem of Plenty Bogging Down Retailers?

Last week, I stepped into my favorite retail store and saw a young boy at the juice shelf, looking at the array of soft drinks, the multiple flavors and the numerous brands, unable to make up his mind.

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Posted by Hari Shetty
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Centre Forward – Utilities’ progress towards customer centricity

Utilities in the UK are going through a maturity phase. The days of being asset oriented and engineering focused are over. They are waking up to the fact that at the end of their pipes there is – ‘oh! – a customer’.

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Posted by Arun Krishnamurthi
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Building the workplace of our dreams

Anyone who has felt stifled by the sloth and bureaucracy of a large organization has only one dream. That is, to create a nimble and agile workplace. As long as they have only one employee i.e. the founder-cum-CEO-cum-coffee-machine, things go smoothly.

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Posted by Abhijit Bhaduri

Social is the Way for Telcos

The world is going social. People and businesses are now using social media as a key conduit for interaction, collaboration, and commerce. And telecom service providers have been instrumental in promoting this global social revolution.

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Posted by Ayan Mukerji

Lost Conversations!

Like many others I took my vacation at the year end to spend time with the family and to catch up with my reading list. My wife and I had warned our children that the hotel had told us that they did not have television. We were driving out very early to avoid getting caught in traffic snarls. Before we left home, the family spent thirty minutes on their respective devices bidding good bye to their Facebook friends and warning them that they would be incommunicado for the next week or so.

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Posted by Abhijit Bhaduri

The Future of Enterprise Is Ubiquitous

Imagine a world in which organizations can communicate with their consumers, as and when they choose to. Imagine a world where organizations can use these interactions to personalize every user experience, across contexts, locations and demographics. Imagine a world where an organization’s value proposition is an intrinsic feature of their customers’ lives. Recent technological developments mean that the scenarios detailed here are no longer well constructed hypotheses, but realities achievable through planning and diligence.

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Posted by G.K. Prasanna
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Is This the Dawn of the Real Machine Age?

As more and more machines and things we never imagined could communicate via the Internet actually are, newer possibilities and horizons are opening up.

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Posted by Ayan Mukerji
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The Rise of Customer Experience Economy

2013 was a year of many firsts for the Customer Experience Economy, one of them being Amazon’s ‘Prime Air’ – a flying drone concept that is set to revolutionize product delivery and experience.

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Posted by Biplab Adhya

Next Gen Applications at the heart of the digital enterprise

"The old order changeth yielding place to new," said Tennyson. We are seeing technology in various forms causing sweeping changes in the enterprise.

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Posted by Bhanumurthy B M

Redefine Your Organization’s Data Management Strategy

In a globalized economy, businesses, consumers, suppliers and markets are creating and consuming an ever increasing amount of data. The volume is so large that several retailers are unable to manage the information overload. Intuitively they understand that the data contains vital business information, but it has created a frustrating challenge – they are unable to clearly prioritize the use of data and ensure it is applied to those parts of the business that yield the highest returns.

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Posted by Hari Shetty
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Omni Channel Communication – the Next Big Step

The world of retail is quickly spreading across channels. Customer touch points are growing – they now include the physical store, web, mobile, catalogue, phone orders, partner sales (such as in flight duty free shopping) and vending machines. Retailers want to strengthen these channels.

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Posted by Hari Shetty

Regulatory Impediments to Data Collection And Analysis

The amount of data available to retailers today is staggering. This is no exaggeration. In 2012, MIT researchers calculated that total company data had multiplied by 1,000 times in the previous decade. Most corporations saw an annual growth in data volumes by 35% to 50%.

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Posted by Hari Shetty
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Big Data – Helping Retailers Move From Operational To Strategic

Traditionally, retailers have been customer focused. This is evident in the commitment and enthusiasm that retail employees show when attending to customers. They know what their customers want. Employees are trained to be attentive and polite. They are encouraged to acquire deep product knowledge so that they can serve customer needs. Feedback from customers helps define future marketing strategies and store operations. In turn, it impacts supply chain management. But that is set to change.

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Posted by Hari Shetty
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Smarter Field Work Management Systems

The global electricity business is poised for a transformation given the recent innovations in the smart grid technologies. The major elements of this transformation will be initiated by a wide scale deployment of net-zero residential generation, demand driven community micro-grids and cost efficient commercial renewable energy. This change presents fresh opportunities for local utilities to extend services by exploiting existing customer base, vendor relationships, processes, systems and fieldwork technologies.

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Posted by Radha Swaminathan
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As Digital Technologies Intersect, a New World of Opportunity Awaits Businesses

The intersection of digital technologies presents a whole new world of opportunities to businesses. They can get the much needed competitive advantage. While we have witnessed the benefits of technologies like cloud computing or big-data analytics, their potential is far greater if they are used in innovative combinations. The intersection of technologies is sparking a daring new era in the way we interact, communicate, collaborate and conduct business. The synergy of technologies infused with innovation can be rightly termed as ‘technovation’.

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Value Redefined – Boosting Margins in Western European Retailing

The retail landscape is going through a metamorphosis. Western Europe’s economic climate is still difficult, with austerity showing little signs of relenting. This poses continued challenges for retailers and shoppers. But at the same time it is encouraging retailers to explore new avenues and innovative customer-centric solutions to boost increasingly squeezed margins.

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Posted by Hari Shetty
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As the Bar Rises for Telecom Equipment Innovation, New Approaches Emerge

The huge demand for telecom services worldwide has galvanized innovators, while also raising the bar on several fronts. As innovation in wireless and broadband technologies aims to increase capacity and service efficiencies

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Posted by Jeff Heenan-Jalil
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Education in India: There’s still hope

As I waited to meet the principal, the teacher’s voice drifted out from the open classroom window. It was a dark room with the children on the floor. I couldn’t make out more from the outside. The voice was repeating “Kanha is a national park. It is open till 6pm in the summers and 4pm in the winters.” After 3 repetitions, he instructed the children to repeat after him, which they did.

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Posted by Anurag Behar

Is the on-going data revolution truly delivering for CFOs & how?

Increasing use of technology and multiple touch points with the consumers has led to constant inflow of valuable data. IDC’s worldwide Big Data technology and services forecast shows that the market is expected to grow from $3.2 billion in 2010 to $16.9 billion in 2015. This represents a compound annual growth rate (CAGR) of 40%. But is the data really useful? Is the data actually delivering valuable insights and helping shape business strategies?

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Posted by K.R. Sanjiv

Facing the Data Deluge: Risks & Opportunities for CFOs

While the world may be facing a crunch of several resources, the one thing that organizations have in abundance is data! And data is being used to sharpen strategies, improve operational efficiencies, and to drive innovation. According to Gartner, 15% of enterprises will adapt their information technology abilities for extreme data, socially mediated content and new connected devices.

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Posted by K.R. Sanjiv
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Recession is the time to rethink and replenish

While watching the movie Bhag Milkha Bhag I started to notice how the runners use the time between the sprints. They use this time to prepare themselves to win the next event. They use the down time to rest their muscles, catch their breath and rethink their strategy and approach to competition. The best of the runners use the lean period to prepare for the next race.

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Posted by Abhijit Bhaduri

New pastures in Testing

“Time will change, so will technology and with that, man”.

While the power of technology grows, the importance of testing cannot be undermined. Testing as a practice has moved from playing a cost centric role to that of a mandate. Past failures have made companies realize the strategic importance of testing and its contribution to quality. Testing is a $90 billion market today and is set to grow over the years.

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Posted by Bhanumurthy B M

The Brand Matters

India will soon have a fifth of the world’s working-age population. Hiring fresh undergraduates who have a Bachelor’s degree in Engineering, Economics, Commerce and Sciences is a great source of talent. The same goes for students who seek employment after doing an MBA.

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Posted by Abhijit Bhaduri

Four Reasons Why We Need A Mentor

Traditional educational systems very often kill the creativity that is so needed to succeed in a world that our children will inherit. It is so rare to find people who truly enjoy their work and also excel in it. These are people who are in their “element” every day. The Element is the spot where your talent and passion meet. It is something you are good at naturally, and you love doing it so much that you lose track of the time. The rewards do not matter anymore. The journey itself is the reward.

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Posted by Abhijit Bhaduri

Education system should have ideal, not practical, goals

Articulating practical goals for a system only deepens inequity in an already iniquitous structure
A month ago I wrote about the problems that teachers are having in using continuous comprehensive evaluation (CCE). A friend who read it wrote back to me with a simple question.

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Posted by Anurag Behar
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A Global Mindset

On a flight back to India from Europe, I was seated next to the head of a firm that supplied to some of the largest automobile manufacturers across the world.

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Posted by Abhijit Bhaduri
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Fear Your Strengths

Tell me about your strengths and development needs” is the second most frequently asked question in interviews. “Tell me about yourself” is easily the number one question interviewers ask when they have not read the candidate’s resume in advance.

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Posted by Abhijit Bhaduri

Seeking philosophers

Since education has a deep impact on the next generation, it is important that teachers become reflective practitioners

Whichever university I go to speak at, I make it a point to say that we are recruiting philosophers, especially those interested in school education.

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Posted by Anurag Behar

Expectations and understanding of education

There is a wide gap between the average person’s expectations and understanding of education, and our policies and curricula
There is a 600 sq. km area with 24 villages, called Bhakhar, in Sirohi district. It’s all low hillocks, with scores of streams crisscrossing at the foot. Living conditions are tougher than adjoining areas. Getting around is more difficult, and there is hardly any cultivable land.

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Posted by Anurag Behar
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Ending regressive ideas

The onus is with all those who can change our system, not just with the teachers

The young woman looked like a school girl. She was a teacher, who had recently joined a government primary school. Her cheeks reddened and voice quivered. She was responding to a preposterous statement by a man with more experience as a teacher than her age.

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Posted by Anurag Behar

The next generation business applications

Every few decades, technology advancements transform computing devices. From personal computers and mobile phones we are moving to Google Glass. Soon, we will also move from gesture and voice control to interacting with these devices by just thinking! This advancement coming along with affordability has given rise to a new phenomenon – the consumerization of technology. Computing devices have become more personal.

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Posted by Bhanumurthy B M

Taking Big Data Analytics to the Front of the Checkout Line

In today’s business environment, greed for data is good. Across the world, businesses have begun to stockpile data. They understand that data is their new asset. As a consequence, data from a variety of sources such as sensors and cameras (industrial, medical, public safety), transactions (ATM, credit cards, shopping), online exhaust (website interactions), social interaction, open data (weather, public transport schedules), historic data (demographic profiles, educational records, insurance claims, immigration archives, etc), production and enterprise data (suppliers, employees) are being captured.

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Posted by Srini Pallia

In Store Services – Transforming the retail experience

Shopper habits are evolving and so are their expectations of experience and personalization. The pervasiveness of technology is helping create convergent retail experiences in many different areas.

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Posted by Hari Shetty
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Energy Trends in Retail lighting and refrigeration

Have you ever complained about the high energy usage in your favorite retail store? Chances are, you haven’t. The fact that customers don’t generally pressurize retailers into sustainability practices doesn’t mean they are not aware of the need to reduce energy consumption.

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Posted by Hari Shetty
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An average week in a school

It is good to meet people who are not hanging around waiting for the system to change, but are trying to change it

The school was painted canary yellow. I haven’t seen another school of that colour. It was perched at one end of the village far away from the houses, where the steep slope began. The village of 1,000 people was on a mountain top higher than most, with the endless Kumaon on all sides. Almora was visible about 30km away. The startling yellow, and its dramatic perch, probably makes the school visible from very long distances, like a lighthouse. The village is called Satyun.

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Posted by Anurag Behar
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VirtuaDesk™ packaged offering integrates state-of-the-art Citrix XenDesktop®

Today’s world of work is all about access – to our apps, our desktops, and our information – wherever the day takes us. As more and more people continue to adopt mobile work styles, they expect to have the freedom to select any device to use on any network to easily share information and collaborate with other people on work.

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Posted by Ravi Shelvankar
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Cost of privatized education

Even countries completely committed to free markets and a dominant role for the private sector, have a public system for schooling

Sometime in January this year, Mint displayed a graphics about good and bad things that have occurred in India in the past decade. The increase in the number of private schools was depicted prominently as a good development. This is not a valid claim. The increase in the percentage of private schools, i.e., the effective privatization of school education, is not a positive development. It will not help solve India’s education problem.

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Posted by Anurag Behar

RTE and the activity trap

There is a huge gap between our policies and their implementation on the ground. And that’s where the problem lies

As I travel across the country, usually I drop in to schools unannounced or my colleagues informally coordinate a visit. Very few school visits are “officially” scheduled. Let me narrate the typical script of one such “official” visit.

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Posted by Anurag Behar
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Trade Promotion Effectiveness – a CFO/COO Charter?

Trade Promotion budget is the #2 cost element for Consumer Goods (CG) companies and has been under scrutiny for many years now. Spend on trade promotions have outpaced sales growth and most global organizations are NOT reaping the benefits of investments. Hence it is only natural for the CFO/COO community to question ROI and ask few valid QUESTIONS on Trade Promotion effectiveness:

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Posted by Hiral Chandrana
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Leveraging Data for Strategic Change

Data is no longer an isolated IT discussion. It is a business necessity supported by IT. But make no mistake — while businesses need to answer questions around cost reduction, operational efficiencies, supply chain performance and customer needs using data, it is IT that must get its arms around the staggering volumes of data being generated by today’s businesses. It is IT’s task to turn the intimidating flood of Big Data into a coherent stream of actionable business intelligence. Where does your business stand with regard to Big Data?

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Posted by K.R. Sanjiv
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Introducing the Growth Express

Imagine…..a banking service with no branches or ATMs, yet with 17 million accounts, processing more transactions domestically than Western Union does globally. This dramatically changes both the global mobile-money market and daily Kenyan life, empowering women, facilitating micro-finance, and spurring economic development – and oh yes, making profits too!

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Posted by Anand Sankaran
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Tips for addressing the broadband challenge

The US is one of the most mature fixed-broadband markets in the world, but is becoming a victim of its own success. Communication Service Providers (CSPs – both telecom and cable MSOs) enjoyed a long run of double-digit growth in building the networks and services that power triple-and-quad play packages, but that growth has stalled out with broadband penetration rates approaching 70%. In response, CSPs have logically expanded their media content offerings and begun experimenting with new connected home and enterprise machine-to-machine solutions. But we believe there is still headroom for basic access growth both in the US market and beyond.

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Posted by Ayan Mukerji
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Optimizing Supply Chain with Big Data

There has been a massive spike in supply chain data in recent times and it has become a huge challenge for enterprises to cope with ever-growing volumes of unstructured and structured data. These bits of data are compiled from a number of sources ranging from ERP systems within the enterprise to the supplier’s business, orders and shipment, weblogs for customer shopping patterns logistics, GPS, sensors such as RFID and Electronic On board recorders, mobile devices and social channels among others. Looked at via the traditional tools used to manage supply chain data, we are about to witness spread sheet bedlam.

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Posted by Srini Pallia
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Evolving Trends in Cloud Computing Deployment by financial institutions

What are the latest trends in cloud deployment by financial institutions? For now, the real growth in financial institutions lies in the private cloud strategy. CIOs are leveraging existing investments in hardware and software by turning them into an on-demand shared service. The private cloud allows existing enterprise security standards to remain in place, alleviating concern over the real and critical threats of exposing the business, its operations, and data to a broad range of public cloud vendors. As institutions gain experience with their own version of the cloud, trusted business partners offering specific external on-demand services are brought into the mix.

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Posted by Soumitro Ghosh
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Risk Finance Convergence – What banks must do?

Regulations are changing the way banks function. For example, the ICB report in the UK recommends that a bank’s investment banking business be ring-fenced from retail and other businesses. The Dodd-Frank Act recommends standardization of OTC products and trading via central exchange counterparties. Post the fi¬nancial crisis, regulators have also pointed out that data received by various regulators from a bank do not reconcile. The Basel III requirement for stress testing, economic capital and liquidity risk management will mandate further integration of data across functions.

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Posted by Soumitro Ghosh
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Schools and sand dunes

Film-makers and scientists thrive on intellectual and social connectedness. Teachers need this in equal measure

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Posted by Anurag Behar

The emerging economic order

I recently returned from the World Economic Forum in Davos. The event resonated with discussions and ideas on building resilience across the globe. For one, the increasing interconnectedness that we have built over the years has ensured that no part of the world is left untouched by problems arising in one part. And as the global economy stands at the brink of another critical change with recent data pointing to a slow rebound in the US, still the world’s biggest economy, and the pace of growth of India slowing, I have been mulling over the impact this will have for all of us.

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Posted by Anand Sankaran
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Shifting winds of change in MDM

The Bring Your Own Device (BYOD) movement represents a turning point in workplace mobility, shifting the balance in technology choices from IT to the end user. According to a 2012 Forrester report, more than two-thirds of North American and European end users today personally choose their workplace smartphones and tablets, while close to 50 percent select laptops outside the company-approved device list. Statistics such as these illustrate not only how BYOD trends have penetrated the marketplace but also how business leaders have embraced this tremendous opportunity.

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Posted by Gaurav Dhall
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End to End Inventory Management

Retailers have almost everything. Products that match their consumer preferences, the right price points, and targeted promotions based on an event calendar, but one thing that may be missing is that the product being on the shelf. This is especially common with Fast Moving Consumer Goods (FMCG). The Out- of- Stock (OOS) situation should not be a last 50 feet challenge. It needs end-to-end inventory management to ensure customers find what they want, when they want and where they want.

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Posted by Srini Pallia

Whose responsibility?

In reality, teachers are responsible in very limited ways, because the rot is in the system that prepares them as teachersWherever we were in the world, the tragedy at the Sandy Hook school in Newtown stopped us.

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Posted by Anurag Behar
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The school on the river Tons

It is heartening to note that in this last mile of India, a government school is functioning wellIf I could do it, the only temple I’ll build will be for Karna (one of the central characters in the epic Mahabharata). I think there is no one more worthy than him for a country that is in short supply of heroes. When my friend Jagmohan heard this from me, he was convinced that it was Karna who pulled us to Mori.

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Posted by Anurag Behar

Redemption of faith

Education needs fundamental change at all levels: teaching, curriculum, assessment and school administrationSardar "Pinder" Singh Bhangra was an adventurer. Even he had a tingling sensation when he saw the spectacular sight of the 6,316mt high Bandarpunch Peak. This was somewhere on the long, winding and climbing road to Uttarkashi. In an exercise of local myth-making, that spot is now called Tingling Point.

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Posted by Anurag Behar
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The education battle cry

Sifting teachers on the basis of their performance as reflected in student learning will not lead to a positive changeLet me present two proposals for your endorsement, advocacy, and in case you are in a seat of power for immediate implementation. Both are about improvement.

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Posted by Anurag Behar
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Retail Focus Personalization

Customers have never had it so good. The choice of consumer goods is growing, retail is wooing them with zeal and competition is driving prices down. Retailers and Consumer Goods (CG) companies, unable to keep pace with changing customer behavior are seeking out new digital channels – channels that are helping them go global and expand their reach. They want to tap into new markets and new customers emerging across the world.

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Posted by Srini Pallia
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The CIO’s changing role

The month of January is named after the Roman God Janus, who is usually depicted with having two heads that face in opposite directions — one looking back on the year gone by, and the other looking forward to the new one ahead. And this seems to me to be in the very spot that today’s CIO is, between the old role of an IT service provider and the new role of a business integrator. At one end of the spectrum, the CIO is perceived as a manager of the IT cost center; at the other end of spectrum, he is perceived as a business-savvy leader at the enterprise level.

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Posted by Anand Sankaran
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Engaging the evolved customer

Shoppers habits are evolving and their expectations are rising faster than many retailers can react. In the past the customer’s path to purchase was linear. Now this journey is dynamic and continuous. Customers no longer enter a channel. Instead, they are continuously in the channel.

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Posted by Hari Shetty
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Innovation is the key to being #1

If I had to pinpoint one key driver of human progress in business or society, it would have to be innovation. Often used and misused, innovation is a term that has multiple connotations. To me, innovation is about doing something differently – not incrementally different, but radically different.

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Posted by Jeff Heenan-Jalil
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The CIO: a new role in business transformation

Happy New Year! As we ring out the old and ring in the new, I would like to share with you my thoughts on change – in cities, in histories and in roles as well. Recently I was at Istanbul for Wipro Leading Edge- our annual colloquium. As I was enjoying the sights with my CIO friends and customers, I was struck by the dichotomy that this city presents at every turn: contemporary new buildings cheek-by-jowl with ancient mosques and minarets, its twin religious heritages in Christianity and Islam, and so on. It suddenly occurred to me that Istanbul is a perfect metaphor for the role of today’s CIO, poised as it is between its long and glorious history and a dynamic modern world. This is not unlike the role of today’s CIO, who is being asked to tread a fine line between his/her old operational role as the manager of the IT cost center, and his/her new role as a business strategist, who is expected to be a leader at the enterprise level.

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Posted by Anand Sankaran

DE-RISKING INDIAN CITIES

Despite leaving early for a recent business trip, I ended up stuck in a huge traffic jam stretching for miles, before the Bangalore airport. The sight of the cars crawling along at snail’s pace was frustrating. Adding to the woes was the anticipation of long and tiring queues for security check at the airport. I glanced at the paper and a bold headline caught my attention – "India faces the worst blackout affecting over 600 million." I was left ruing the irony that is India. It made me realize that although the great India Shining story has been characterized by rapid urbanization, higher disposable incomes and improved standards of living, there are three major risks that continue to plague the Indian cities – namely Security risks, Energy risks and Demographic risks. These risks paint a grim picture. Let me share some statistics that allude to the gravity of these risks:

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Posted by Anand Sankaran
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Rooting out discrimination

Kailash was once told by a government primary school teacher that there were just two children in his school. He happened to drop in at the school and saw 20 children. He asked the teacher why had he claimed that there were only two children at school. The teacher stood his ground. He said: "Look carefully. There are only two children, the other 18 are Nepali."

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Posted by Anurag Behar

Real-time customer experience monitoring and improvement

Customer Experience Management (CEM) is becoming a mission critical priority area for Communication Service Providers (CSPs) who believe it can improve customer loyalty and even deliver top-line growth. However, implementing a robust CEM solution is extremely complex as it requires tight synergy across various systems and departments in the CSP organization. In addition, I feel it is also critical that the CEM solution delivers a quick ROI for the CSP.

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Posted by Subhas Mondal

Is Your Child A Prodigy?

Andrew Solomon is a writer and lecturer on psychology, politics, and the arts; winner of the National Book Award; and an activist in LGBT rights, mental health, and the arts. His new book, Far From the Tree has been hailed by the New York Times as "generous, humane, and compassionate…wise and beautiful." His last book, The Noonday Demon: An Atlas of Depression, won the 2001 National Book Award, was a finalist for the Pulitzer Prize, and was included in the London Times list of one hundred best books of the decade. Solomon is a trustee of the Metropolitan Museum of Art and lives with his husband and son in New York and London.

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Posted by Abhijit Bhaduri

Tailor corporate presentations to suit the novice

I was running a workshop on storytelling for a group of senior executives. These were all experts in their areas and could reel off everything you ever wanted to know about analytics, cloud computing and mobility. Their presentations comprised dense data-packed slides. I asked, "How many of them are techies who can match you acronym for acronym?"

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Posted by Abhijit Bhaduri

IT Investments and Business Value

The debate about the business value of IT investments for any large enterprise can get very religious, and intense. Not surprisingly, these conversations gather strength every time we have a recession. Here is my view on the factors really at work behind this debate on "Business Value of IT Investments"

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Posted by Anirudh Joshi
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Wipro’s Vision of Sustainability finds recognition with CDP and DJSI

Earlier this week, two important sustainability related announcements were made. First was the release of the Global Carbon Disclosure Leadership Index (or CDLI) that comprised the top 51 companies from across 10 industry sectors; the CDLI recognizes industry front-runners who have a strong, demonstrable program on greenhouse gas emission (GHG) reductions. This was followed by the announcement of the Dow Jones Sustainability Index, a long running assessment of ‘best-in-class’ companies from across the world on multiple sustainability criteria. Both these announcements are much awaited every year and are considered gold standards – or the Oscars – in the Carbon and Sustainability spaces.

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Posted by P. S. Narayan

Good people, hard places

To make change happen where it is needed most, the central question is: how will good people move to those places?Hoshangabad is 60km south of Bhopal. Many paths in Indian education lead there, because that is where they started. You may know of the city only as a train station on the Delhi-Chennai line.

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Posted by Anurag Behar

How to lose, slowly

We are losing our monsoon, few of our children will feel it. We are gaining a kind of civilization, and losing our earthThe local legend is fascinating. Pandit Nehru in one of his grand nehruvian moments decided to green Rajasthan. He had seeds of Australian Babool sprayed all over the state from helicopters. He had been advised that this was an extraordinarily hardy species, and could endurance very well. I heard of this apocryphal story from Abhishek in Tonk. As I stood in the flatland outside Tonk, the success of his measure is visible all around. The invasive hardy species has crowded out most local flora, including its own cousin the Indian Babool.

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Posted by Anurag Behar

Wipro Digital Annual Report

Most people find reading an annual report boring. I mean, the reports are very staid and not easy to read and understand. Most annual reports — and, by the way, I get dozens of them — hardly get a glance and end up in the waste bin. Maybe that’s why we have books like "How to Read an Annual Report" and "The Mercifully Short Guide to Annual Reports". I made up that last title, but it gives you an idea of how uphill the task is.

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Posted by Sachin Mulay
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Why Soft Skills Should Matter in B-Schools

Most professionals will agree that the success or failure of a project largely depends on the quality of their interactions with their teams and customers rather than just their knowledge and technical skills. It’s about how well you communicate and connect with others or how they perceive you – as a leader or as just another techie. In a nutshell – emotional quotient (EQ) or soft skills come into the picture.

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Posted by Abhijit Bhaduri

Staying in touch with your remote employees

Say the word ‘virtual worker,’ and more often than not, we think of employees working in another country or city. But the challenges of managing a person working out of another office building is the same as it is across the country or across time zones.

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Posted by Abhijit Bhaduri
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Who is paying for your free Internet?

As the old saying goes, "There is no such thing as a free lunch." So, do you ever wonder who is paying for all the free stuff on the internet – the ‘free’ web email, the ‘free’ maps, the ‘free’ apps? Well, that someone is none other than you. You are paying for it by sharing your personal data.

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Posted by Abhijit Bhaduri
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Make the Intangibles Count

When I was a child, I used to think that gifts at the year-end were given by Santa Claus. The sense of anticipation would build up and reach its peak on the eve of Christmas. I had to tell my parents about my wish list so that they could convey it to Santa in time.

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Posted by Abhijit Bhaduri
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Market power shifts to Internet-enabled open platforms: What should TMT companies do to succeed in the new digital order

I recently had the opportunity to work with Kevin Werbach from the Wharton Business School of the University of Pennsylvania. Kevin’s work is focused on the intersection of business, law and technology and how these areas apply to digital convergence in the media and telecom industry.

In an article we recently published together, we analyze the market trends and technologies that are reshaping the future of Telecom, Media and Technology (TMT) industries.

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Posted by Ayan Mukerji

Revitalizing the Oil & Gas industry through IT transformation in the Process Control Domain

Industry experts and CIOs foresee a bright future for the Oil and Gas industry. With crude oil trading scaling new heights and gas priced at 4$ a gallon, this prediction may well come true. The industry, however, is not without its problems. Like the other industries; impact of the economic crisis has left the O&G industry faced with price volatility and other risks associated with critical asset infrastructure. How can industry players mitigate the effects of such risks and move towards the promising future it has envisioned?

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Posted by Anand Padmanabhan

Upstream Oil and Gas data management Survey

?Oil and Gas companies, typically, have numerous information systems laboring through abundant data that form the backbone for a number of business decisions. Moreover, there is an explosive increase in the volume of data that has become available and it continues to grow exponentially. The fundamental responsibilities of data management include overseeing data through program coordination, integration across systems, establishing quality processes, developing new systems and support operations. However, today, data management has become a complex task compounded by a number of factors including a multitude of sensors, higher frequency of data collection, integration with operational, financial, human resource and supply chain data. In addition, newer geographies, regulatory requirements and competition require that the O&G industry be compelled to make renewed investments in processes and technology to increase efficiency and profitability. In the future, Oil and Gas companies must be poised to address Real Time Data Management and Business Analytics. In particular, the challenge for Oil and Gas companies is to effectively capture, store, manage, analyze, and deploy the data for upstream assets. This would directly impact a company’s future business decisions and will be key in determining its success.

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Posted by Anand Padmanabhan
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Overcoming the distrust in Data Management Systems in the Oil and Gas industry

?The oil and gas industry, especially those companies operating in the Exploration and Production (E&P) segment, has unfortunately not found much success with its data management systems and analytics. There are several reasons for this, such as:business users not being adequately engaged in analytics and their general distrust of the data in use, traditional databases under-delivering, relatively long gestation of data management projects, inefficient use of metrics, and the business leadership view that investments in data management projects do not deliver the expected ROI.

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Posted by Anand Padmanabhan
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Other Sphere | The Finnish Wonderland

We cannot transplant anything from Finland. But emulating some ideas and some fundamentals will helpDuring 2006-10, I spent a lot of time in Sweden and Finland. I must have made about 30-35 trips to the two countries and spent, cumulatively, over a year there. This familiarity was very helpful when I started trying to understand the reasons for the stellar performance of the Finnish school system in many ways, including in cross-country comparative assessments of learning levels in children.

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Posted by Anurag Behar

BPOs look beyond Back-Office functions

Business Process Outsourcing is steadily moving beyond back-office functions into the arena of revenue generation. This change is primarily due to the maturing of outsourcing buyers. Buyers are increasingly depending on outsourcing for technical expertise and specialized industry knowledge that they lack internally.

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Posted by Manish Dugar

Managing your online reputation in days of social media

Every time I visit a business school campus I come back with new ideas about careers. I met Nisha, a first-year student, who wants to be an entrepreneur. Her big idea is about launching a service that helps individuals and organisations manage their online reputation.

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Posted by Abhijit Bhaduri

Intangible Opinion – The Intangible experience

I used to work in an ad agency then. One day, I was summoned to the CEO’s office to discuss the case of Rahul, the hot shot Account Director we were luring away from the rival agency with a hefty salary package. Those were the days of high attrition in advertising agencies – too many jobs chasing too few people. Two days later I heard that Sunil, the Account Director in our Mumbai office had resigned. I breathed a sigh of relief. Sunil was a poor performer and his departure was no loss to us especially since we already had hired Rahul to replace him. A week later I met the HR manager of the rival agency at a party.

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Posted by Abhijit Bhaduri
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Mining Ahead With Collaborative Decision Environments

In the years following the global financial crisis, the mining sector has seen a strong rebound with positive growth rates worldwide. However, even as commodity prices recover, sustainability and compliance with stringent regulatory changes have become a key concern. Mining companies continue to face a host of new challenges in the post-recession era.

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Posted by Anand Padmanabhan
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Winning the Game with Predictive Analytics

At the end of 2009, global retail sales stood at a whopping 13,900 billions of dollars according to EIU. But did you know that retailers have also incurred millions of dollars in losses every year due to the lack of foresight and poor business strategies thus adversely impacting their sales margins? Could this have been avoided with better forecasting and intelligent analytics tools?

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Posted by Bhanumurthy B M

Beyond Outsourcing: Mobility, Cloud and Analytics are Changing the Game

Every business needs to think of how it engages with its customers, how it comes closer to them and how it partners them for success.As technology leads the way into tomorrow’s world, we have a duty to our customers to envision their future, prepare them for change and – in some instances – help them pioneer breakthrough innovation and business models.

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Posted by Rajan Kohli

Theft loss detection solutions

?Modern technology and scientific advancements have made it possible to distribute power across various locations and time zones. However, due to the challenges posed by rampant power theft, companies are still unable to fully leverage new developments. Revenue protection has also become a major concern with poor, inefficient or tampered meters and gaps in revenue collection causing leakages. In order to stay competitive, companies must address this issue. One way to tackle this challenge is the deployment of smart grids.

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Posted by Anand Padmanabhan

Welcome to the mobile enterprise…

For the past decade, technologists have evangelized the impending mobile enterprise application revolution. While there has been tremendous progress in this direction in recent years – it is also true that the revolution hasn’t arrived yet. Today, mobile enterprise adoption is primarily limited to basic worker productivity applications such as email and calendaring.

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Posted by Ayan Mukerji

Securing your Smart Grid

A Smart Grid is a collection of digital systems that is fast replacing the antiquated mode of power distribution. As the latest in technological evolution, several companies and governments are adopting it. Smart Grids help combat global warming by controlling emissions and, consequently, lead to a more sustainable living. This is an added incentive for companies promoting sustainability initiatives while at the same time reaping its technological and business benefits.

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Posted by Anand Padmanabhan

Reducing reengineering efforts while enabling multi tenancy of SaaS applications

Multi tenancy of the SaaS application is a widely discussed topic in terms of the benefits it brings to the Independent Software Vendors (ISVs). The ISV is benefited by the reduction in operational costs and increase in operational efficiency due to multi-tenancy.

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Current and future challenges posed by unsaleables

Goods returned to the manufacturer due to damage incurred during shipping. Retailers forced to discard numerous “expired” or spoilt items. Consumers opting for another can at the back of the shelf rather than the ones in the front that appear dented or crushed…

Does all this sounds familiar to you?

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Posted by David Paul Lambert
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The Expiry Date and the Consumer: Consumer confusions and how to address them

Confused about the expiry dates on the food products you buy? Tying yourselves up in knots agonizing over your purchase? Welcome to the club! Figuring out whether to buy looking at the “best by” or “use by” can confound even the smartest of shoppers!! World over consumers are defining an integral part of the retail industry—optimum shelf life management.“Use by, best by and sell by” dates are supposed to help consumers make good decisions about what to buy, especially when it comes to food, what to consume and what to throw away. But consumers find these codes more confusing than helpful causing them to discard food products which may still be fit for consumption.

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Posted by John Rossi
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To My Customer…

Recently I completed 25 years in Wipro. It’s amazing to think that I have spent more than 50% of my active years in this organization and all these 25 years I have had the privilege of working with great bosses, amicable colleagues, some greatest minds in the industry and more importantly – Challenging customers. During my entire career span, some of my greatest learning has come from my interactions with customers. So I will pen down my thoughts about the importance of customers, particularly in a field like ours. Let me begin with a quote:

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Posted by Deepak Jain